7cc Privacy Policy

1.Who We Are and How to Contact Us

7cc ("we", "us", "the Platform") operates the online casino and sports betting platform accessible at 7cc.onl. We act as the data controller in respect of the personal data we collect and process about you.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, you may contact our data protection team by writing to:

[email protected]  (plain text — not a clickable link)

We aim to respond to all privacy-related enquiries within 10 business days of receipt.

2.What Personal Data We Collect

We collect personal data in the following categories, depending on how you interact with the 7cc platform:

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identification documents provided during account verification.
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other).
• Financial data: Payment method details (bKash wallet number, Nagad account, Rocket number, Upay ID, bank account details, or USDT wallet address), deposit and withdrawal history, and transaction amounts in BDT or USDT.
• Technical data: IP address, device type, operating system, browser type and version, session duration, and page interaction data collected via cookies and similar technologies.
• Gaming data: Game history, bet amounts, win/loss records, bonus usage, and responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).
• Communications data: Records of any messages exchanged with our customer support team, feedback submissions, or survey responses.
• Marketing preferences: Your opt-in or opt-out choices for promotional emails, SMS notifications, and push alerts.

We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been created by a person under 21, we will immediately suspend the account and delete all associated personal data.

3.How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team.
• Automated technologies: Cookies, web beacons, and server logs that capture technical and behavioural data as you navigate the platform. See Section 9 for full details on our cookie practices.
• Third-party payment processors: Transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, and banking institutions when you make a deposit or withdrawal.
• Identity verification providers: We may use third-party KYC (Know Your Customer) service providers to assist in verifying identity documents. These providers operate under strict data processing agreements with 7cc.

4.How We Use Your Personal Data

The table below summarises the primary purposes for which 7cc uses your personal data and the legal basis that applies to each processing activity:

5.Sharing Your Personal Data

7cc does not sell your personal data to third parties. We may share your data with the following categories of recipient only where it is necessary and proportionate:

• Payment processors: bKash, Nagad, Rocket, Upay, bank partners, and crypto wallet providers — to process your financial transactions.
• Identity verification providers: Third-party KYC providers engaged to assist with age and identity verification during account opening or periodic review.
• Game content providers: Licensed game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data to facilitate game delivery and fairness auditing.
• IT and security providers: Cloud hosting, server infrastructure, and cybersecurity partners who process data on our behalf under binding data processing agreements.
• Legal and regulatory authorities: Where required by applicable law or a lawful order from a competent authority, we may be required to disclose certain data.

All third-party data processors engaged by 7cc are contractually obligated to process personal data only on our instructions and to maintain appropriate security measures.

6.Data Retention

We retain personal data for only as long as is necessary for the purpose for which it was collected, or as required to meet our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of 5 years following permanent account closure.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification, in line with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of last contact.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
• Technical / cookie data: Session cookies expire at the end of each browser session; persistent analytics cookies are retained for up to 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

7.Your Rights

As a player on the 7cc platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link):

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to any overriding legal retention obligations.
• Right to restriction: Request that we restrict processing of your personal data in certain circumstances (for example, while a dispute is under review).
• Right to data portability: Request that we provide your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: Object to processing carried out on the basis of legitimate interest where you believe your individual rights and freedoms override that interest.

We will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8.Security Measures

7cc implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their job function.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Multi-factor authentication requirements for all internal staff accounts with access to player data systems.
• Incident response procedures including notification protocols in the event of a confirmed data breach that poses a risk to player rights.

While 7cc takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately at [email protected] (plain text — not a clickable link) if you suspect any unauthorised access to your account.

9.Cookies and Tracking Technologies

7cc uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — to deliver relevant promotional content. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Remember your language and display preferences across sessions to improve usability.
• Analytics cookies: Collect anonymised data about how players interact with the platform so we can identify issues and improve performance. These cookies do not track you across other websites.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional content. You may withdraw this consent at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 7cc platform.

10.Children and Minors

The 7cc platform is strictly for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data from any person under the age of 21. If you believe that a person under 21 has registered an account with 7cc, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action, including account closure and deletion of all associated data.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gaming platforms.

11.Changes to This Privacy Policy

7cc reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the platform and, where feasible, by sending a notification to your registered contact details at least 7 days before the change takes effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the 7cc platform after any update constitutes your acceptance of the revised Privacy Policy.